The Altegris Group of Companies: Summary Business Continuity Planning
At Altegris, our goal is to put our clients first in every aspect of our business. We do this by planning how we will meet your needs during an unexpected business disruption, such as natural disasters, power outages and other extraordinary events. We have created a business continuity plan that outlines the steps we will take if a significant disruption to our business arises, so that you can continue to receive essential services from us or one of our third party service providers.
Securities and futures regulations require certain subsidiaries of the Altegris Group of Companies, including Altegris Investments,L.L.C., and Altegris Clearing Solutions, L.L.C., to provide you with basic information about our business continuity plan. Since the timing and impact of any such disruptions are unpredictable, our plan has been designed to be flexible in its response to events as they may occur. The following highlights and summarizes our plan.
Communicating With Us
Under normal conditions, you can contact us by telephone at (800) 828-5225 or (858) 459-7040 Mon-Fri 7:30am-4:30pm PT, email, fax, US mail and in person at our La Jolla, California office. If, after a significant business disruption, you cannot contact us by any of these standard methods, you can check our website(s) at www.altegris.com, www.altegrisfunds.com and www.altegrismutualfunds.com to find alternate or temporary contact information and updated information on what we are doing to quickly recover and resume business.
Our plan provides for immediate contact of service providers deemed critical to ongoing operations, and therefore the service providers will be apprised on our current situation and immediate continuity plans. If you are unable to contact the appropriate Altegris company by any of the above means, you may contact other service providers in respect of your investments as follows:
For segregated managed futures account investments acquired through Altegris Clearing Solutions, you should contact the clearing firm where your specific account is held for information regarding account balances, trading levels, redemptions and wire transfers. The clearing firm where each account is held maintains account records in a geographically separate area from where Altegris maintains duplicate account records for each such account of its clients. Altegris entities currently introduce accounts at the following clearing firms:
- Rosenthal Collins Group, LLC, 312-795-7920, email@example.com, www.rcgdirect.com
- R.J. O'Brien & Associates, LLC, 866-438-7564, firstname.lastname@example.org, www.rjobrien.com
- Morgan Stanley & Company LLC, 212-761-4213, email@example.com, www.morganstanley.com
- ADM Investor Services, 312-242-7100, firstname.lastname@example.org, www.admis.com
- Newedge USA, 312-762-1003, email@example.com, www.newedge.com
- Merrill Lynch Pierce Fenner & Smith, Client Services, 312-537-6233, dg.FF&O_CSR_US@baml.com
- RBC Capital Markets (NY) / RBC Dominion Securities (Canada), 212-618-3543, firstname.lastname@example.org, www.rbccm.com, www.rbcds.com
- JP Morgan Securities, LLC, 312-325-6275, email@example.com, www.jpmorgan.com
For hedge fund or managed futures fund investments made through Altegris Investments, contact the general partner, managing member, trustee, sponsor or other manager of your non-Altegris sponsored fund investments directly with inquiries as to balances, redemptions or other requests. These entities maintain account records, in most cases in a geographically separate area from where Altegris maintains duplicate account records for each fund investment made by its clients. The contact information for each of your fund investments will appear on the periodic account statements sent to you directly by each fund.
With respect to private fund and commodity pool investments in funds sponsored by Altegris Advisors (an affiliate of Altegris Investments), you may contact SEI Global Services, Inc., the funds’ administrator for any immediate needs or information. SEI may be contacted at 610-676-8725, or by logging on to your client account portal at: https://altegris.seiinvestorportal.com/Login.aspx
For mutual fund investments made through Altegris Investments, contact Northeast Securities, Inc. or Pershing, LLC, the clearing firm through which Altegris executes mutual fund orders. Northeast Securities and Pershing maintain your account records. The contact information for each of your fund investments will appear on the periodic account statements sent to you directly by Northeast and Pershing. You may contact Northeast Securities Operations Department at 516-396-1617, or Pershing’s Customer Support at 201-413-3635 for recorded instructions on how to process limited trade-related transactions, cash disbursements, and security transfers. Instructions to Northeast Securities must be in writing and transmitted by postal service as follows: Northeast Securities, Inc. 333 Earle Ovington Blvd., Suite #706, Mitchel Field, NY 11553.
Our Business Continuity Plan
We intend to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and taking the necessary steps to allow our customers to continue transacting business as normal. In short, our plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our plan addresses: data back-up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier/vendor, contractor, and bank impact; regulatory reporting; and assuring our customers have prompt access to funds and accounts held elsewhere if we are unable to continue our business.
Types of Significant Business Disruptions
Significant business disruptions can vary in their scope, such as those affecting (i) only our offices in La Jolla, California, (ii) the city of La Jolla, or (iii) San Diego, California. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In the event of a significant disruption, whether local or regional, we may transfer operations to an off-site location as necessary to recover and resume business operations as quickly as possible, in most instances within 24 hours.
It is important to note none of the Altegris Group maintains custody of your funds or securities. All funds are maintained with specific critical business constituents, a list of which is maintained by the Altegris Group. If the significant business disruption is so severe that it prevents us from remaining in business, your prompt access to, and information about, your funds and securities will continue to be available to you directly from the clearing firms, service providers, custodians, and third party funds that maintain your assets.
The preceding description is a general overview of Altegris’ plan, if you would like more information, we would be happy to help you. Please contact us by phone at (800) 828-5225 or by e-mail at firstname.lastname@example.org on business days from 7:30 to 5:00 PST.